Frequently Asked Questions

1. How long does shipping take?
Standard delivery takes 7–12 business days within the U.S.

2. Do you offer free shipping?
Yes! We offer free shipping on all U.S. orders.

3. Where do you ship from?
We ship directly from our U.S. and international partner warehouses.

4. Can I return a product?
Yes, we have a 30-day return policy. Items must be unused and in original packaging.

5. How do I track my order?
Once your order ships, we’ll send a tracking number via email.

6. My item arrived damaged. What should I do?
Contact us within 48 hours with photos. We’ll send a replacement or issue a refund.

7. Are your products safe for pets?
Absolutely. All products are pet-tested and made with safe, non-toxic materials.

8. Do you offer discounts or bundles?
Yes! We regularly offer special deals and bundles. Check our homepage or subscribe to our newsletter.

9. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, and Google Pay.

10. Do you have customer support?
Yes! Our team is available 24/7 via email to help with any questions or issues.